"What differentiates organizations is whether they can make common people perform uncommon things."
Zoho People’s performance management module provides you with various tools to measure and evaluate employee performance. This helps to track performance consistently and provide feedback when needed.
Goals, KRAs, Competencies, and Skill Sets are four basic building blocks that help channel employee performance reviews.
The self-assessment module helps in self-analysis and reflection. The Feedback module not only receives feedback from the manager, but also from peers and other teams. The employee can also share their feedback on the overall assessment experience. The summary module helps to track employee development over time, especially in the event of a manager change.
Here is a general flow of a performance management cycle in Zoho People.
Scale of measurement are:
Goals – Goals are measured ideals to achieve desired results. They serve as performance goals and are essential in determining employee efforts. An ideal goal should be SMART – Specific, Measurable, Achievable, Realistic, and Time-Based. These goals can also be linked to jobs that you create in the timesheet.
Skills – Skills are specific abilities that help get the job done. Examples of specific skills include accounting and computer languages. Skills can be mapped to various areas. This can then be mapped to employees to assess their performance.
KRA – Your KPIs are the activities you need to do to meet your responsibilities and achieve your business goals. Make sure your KRAs are clear, specific, and measurable. A good KRA understands the ongoing responsibilities of the job and the purpose and benefits of fulfilling those responsibilities. Goals can also be mapped to KRAs and scored.
Competence – It is a combination of knowledge, skills, abilities and personal attributes that contribute to the improvement of employee performance. Examples of skills include analytical ability, networking, communication, and people management.
Feedback – Giving and receiving feedback is essential for the growth of an organization. The feedback module helps your employees give and receive feedback through three methods: peer to peer, reporting to and 360 degrees.
Summary – The summary is a questionnaire which will guide a new manager and an existing manager towards a complete idea of the performance of his reporters.