SUPPORT MANAGEMENT WITH ZOHO DESK

Reserve your demo

Put your customers at the heart of the business with easy customer service with Zoho Desk

Give your customers a world-class level of support while simplifying the process with Zoho Desk. Zoho’s feature-rich app gives you the ultimate ease of use and helps you provide the best possible support to your customers.

Blueprint feature that customizes a team’s unique processes, ability to set up multibrand help centers, automated tools that improve agents’ productivity.

Zoho Desk will make you benefits time and time again

Give your customers a world-class level of support while simplifying the process with Zoho Desk.

Zoho Desk’s feature-rich app gives you the ultimate ease of use and helps you provide the best possible support to your customers.

  • Automation
  • Multichannel ticketing system
  • Customer self-service portal
  • Agent productivity
  • Artificial Intelligence Zia
  • Dashboard
Get your free trial here

FIRST STEPS WITH ZOHO DESK

Our OceanData experts offer you complete customization to match your communication channels according to the level of support (SLA) expected with your customer and your business policies.
We will set up your Zoho Desk account and integrate it with Zoho CRM to ensure more satisfied customers.
Our OceanData experts provide comprehensive consulting services for a functional analysis of your Zoho Desk deployment or for a training plan based on your team's needs on how to make full use of Zoho Desk.

It's time to make moves

You benefit from our expertise in deploying Zoho Desk to hundreds of organizations across multiple sectors.

Get your free trial here

I want strategic support.

Not all customer support requests are created in the same way.
While some complex issues require practical assistance from a customer service agent, most requests can be resolved by pointing customers to the right source of information.

That’s why FAQs were born in the first place.
In an ideal world, customers find an answer to their problem before they have to open a ticket. Open tickets cost time and money, and having to manually answer the same questions over and over again can be painful.

Zoho SalesiQ Robots is a powerful way to automate the handling of frequently asked questions and reduce the number of open tickets.

Reserve your demo

Zoho Desk simplify customer service for companies of all sizes.

Here are 10 of its customers you may know :

  • Bancolombia
  • Daimler AG
  • Jaguar
  • McAfee
  • Mercedes-Benz
  • National Health Service (NHS)
  • Quick Response Roadside Assistance
  • Rutgers University
  • ST Engineering
  • Tata Chemicals Limited
Get your free trial

Don’t just make workflows, make work flow.

Zoho Desk’s blueprint can provide answers from your existing knowledge base in an automated and streamlined way support processes.

  • What is your starting point for receiving customer requests?
  • What is the final point in resolving or cancelling the resolution of applications?
  • Have you ever drawn your actual process?
1

Reintroduce discipline. Introduce Blueprint.

As your business grows, it gets harder to ensure that processes are followed.
In customer service, this is bad news for the predictability, consistency, and timeliness for the experience of your customers.
This is where Blueprint comes to the rescue.
2

Simple for everyone to understand

Zoho Desk Blueprint makes it easy for everyone to adhere to the process.
They only see the actions applicable to them and cannot move forward unless all their mandatory actions are completed.
3

Manage bottlenecks in real-time

Blueprint dashboard helps decision-makers see how many tickets are in each stage of a blueprint, how many tickets have gone past their SLA, which states violate SLA the most, and other related metrics.
This helps catch bottlenecks and make refinements to the process to address them.
4

Blueprint is different from a Workflow?

Workflows automate email alerts, task assignments, and field updates when a certain rule is triggered.
A Blueprint mandates an entire sequence of actions, taking tickets from state to state until they're resolved.
A blueprint defines all the actions that happen to a ticket until it's resolved.
“

I've been working with OceanData to customize Zoho CRM Plus for 2 years. It was an absolute pleasure to work with Bruno and his team. The project was delivered on time and in accordance with specifications. OceanData exceeded my expectations in every respect. I will work with them again in the future as well.

Christian G.General Manager of Graphic Communications
“

Thank you in collaboration, to set up our CRM system and to the continuous assistance of our learning in the use of this powerful tool. The team appreciates your efforts and will recommend your services. Thank you from all of us at SpotEv!

Colin D. HendryFounder-Founder & CSO at SpotEv Specialized in Innovative technologies for Cultural, tourism, hospitality sectors
“

Few people have the opportunity to report to a manager who is also a coach and mentor — but I did when I worked for Bruno.
I had the pleasure of working with Bruno at Ocean Data, collaborating on project teams.
I was always in awe of Bruno’s ability to command a room and get people on board with ideas — even people who were initially on completely different pages. No matter how tense a meeting, he made sure everyone left with a smile.
As a team member or a leader, Bruno earns my highest recommendation.

Akhil KhanijoMBA, Business Development Manager at Givex
“

Bruno is customer focused and will deliver a great solution for your needs.

Simon PouliotCommercial accounts manager, Heavy Duty sector