Give your customers a world-class level of support while simplifying the process with Zoho Desk. Zoho’s feature-rich app gives you the ultimate ease of use and helps you provide the best possible support to your customers.
Blueprint feature that customizes a team’s unique processes, ability to set up multibrand help centers, automated tools that improve agents’ productivity.
Zoho Desk will make you benefits time and time again
Give your customers a world-class level of support while simplifying the process with Zoho Desk.
Zoho Desk’s feature-rich app gives you the ultimate ease of use and helps you provide the best possible support to your customers.
- Multichannel ticketing system
- Customer self-service portal
- Agent productivity
- Artificial Intelligence Zia
FIRST STEPS WITH ZOHO DESK
Our OceanData experts offer you complete customization to match your communication channels according to the level of support (SLA) expected with your customer and your business policies.
We will set up your Zoho Desk account and integrate it with Zoho CRM to ensure more satisfied customers.
Our OceanData experts provide comprehensive consulting services for a functional analysis of your Zoho Desk deployment or for a training plan based on your team's needs on how to make full use of Zoho Desk.
I want strategic support.
Not all customer support requests are created in the same way.
While some complex issues require practical assistance from a customer service agent, most requests can be resolved by pointing customers to the right source of information.
That’s why FAQs were born in the first place.
In an ideal world, customers find an answer to their problem before they have to open a ticket. Open tickets cost time and money, and having to manually answer the same questions over and over again can be painful.
Zoho SalesiQ Robots is a powerful way to automate the handling of frequently asked questions and reduce the number of open tickets.
Zoho Desk simplify customer service for companies of all sizes.
Here are 10 of its customers you may know :
- Daimler AG
- National Health Service (NHS)
- Quick Response Roadside Assistance
- Rutgers University
- ST Engineering
- Tata Chemicals Limited
Don’t just make workflows, make work flow.
Zoho Desk’s blueprint can provide answers from your existing knowledge base in an automated and streamlined way support processes.
- What is your starting point for receiving customer requests?
- What is the final point in resolving or cancelling the resolution of applications?
- Have you ever drawn your actual process?
I've been working with OceanData to customize Zoho CRM Plus for 2 years. It was an absolute pleasure to work with Bruno and his team. The project was delivered on time and in accordance with specifications. OceanData exceeded my expectations in every respect. I will work with them again in the future as well.Christian G.General Manager of Graphic Communications
Thank you in collaboration, to set up our CRM system and to the continuous assistance of our learning in the use of this powerful tool. The team appreciates your efforts and will recommend your services. Thank you from all of us at SpotEv!Colin D. HendryFounder-Founder & CSO at SpotEv Specialized in Innovative technologies for Cultural, tourism, hospitality sectors
Few people have the opportunity to report to a manager who is also a coach and mentor — but I did when I worked for Bruno.Akhil KhanijoMBA, Business Development Manager at Givex
I had the pleasure of working with Bruno at Ocean Data, collaborating on project teams.
I was always in awe of Bruno’s ability to command a room and get people on board with ideas — even people who were initially on completely different pages. No matter how tense a meeting, he made sure everyone left with a smile.
As a team member or a leader, Bruno earns my highest recommendation.
Bruno is customer focused and will deliver a great solution for your needs.Simon PouliotCommercial accounts manager, Heavy Duty sector