SUPPORT MANAGEMENT WITH ZOHO DESK

Give your customers a world-class level of support while simplifying the process with Zoho Desk. Zoho’s feature-rich app gives you the ultimate ease of use and helps you provide the best possible support to your customers.
Blueprint feature that customizes a team’s unique processes, ability to set up multibrand help centers, automated tools that improve agents’ productivity.

Zoho Desk will make you benefits time and time again
Give your customers a world-class level of support while simplifying the process with Zoho Desk.
Zoho Desk’s feature-rich app gives you the ultimate ease of use and helps you provide the best possible support to your customers.
- Automation
- Multichannel ticketing system
- Customer self-service portal
- Agent productivity
- Artificial Intelligence Zia
- Dashboard
FIRST STEPS WITH ZOHO DESK
Our OceanData experts offer you complete customization to match your communication channels according to the level of support (SLA) expected with your customer and your business policies.
We will set up your Zoho Desk account and integrate it with Zoho CRM to ensure more satisfied customers.
Our OceanData experts provide comprehensive consulting services for a functional analysis of your Zoho Desk deployment or for a training plan based on your team's needs on how to make full use of Zoho Desk.
It's time to make moves
You benefit from our expertise in deploying Zoho Desk to hundreds of organizations across multiple sectors.
I want strategic support.
Not all customer support requests are created in the same way.
While some complex issues require practical assistance from a customer service agent, most requests can be resolved by pointing customers to the right source of information.
That’s why FAQs were born in the first place.
In an ideal world, customers find an answer to their problem before they have to open a ticket. Open tickets cost time and money, and having to manually answer the same questions over and over again can be painful.
Zoho SalesiQ Robots is a powerful way to automate the handling of frequently asked questions and reduce the number of open tickets.
Zoho Desk simplify customer service for companies of all sizes.
Here are 10 of its customers you may know :
- Bancolombia
- Daimler AG
- Jaguar
- McAfee
- Mercedes-Benz
- National Health Service (NHS)
- Quick Response Roadside Assistance
- Rutgers University
- ST Engineering
- Tata Chemicals Limited
Don’t just make workflows, make work flow.
Zoho Desk’s blueprint can provide answers from your existing knowledge base in an automated and streamlined way support processes.
- What is your starting point for receiving customer requests?
- What is the final point in resolving or cancelling the resolution of applications?
- Have you ever drawn your actual process?

