An analyzer email address will be generated when creating an analyzer. This is the address to which the email to be analyzed must be sent.
Prepare the model for analysis
For the content of the emails to be analyzed, it must be in a specific type of model. In this step, you will provide an example of email content that will be used as a template to analyze all emails. There are two types of templates that you can use to analyze your data: the key-value pair and the paragraph format. In our example, we will use the key-value pair format.
Key-value pair: A pair consisting of a key and a value, which are separated by a delimiter. The key is a unique identifier for certain data elements. For example, first name or e-mail. These keys will have associated values. For example Sam for first name, sam.neil@gmail.com for e-mail, etc. A delimiter is a separator used to indicate the beginning or end of your data. The delimiter can be a two-point (:), an equal sign or a dash (-).


The key to the key-value pair is mapped to the request fields. If field mapping is not done automatically, you can select the appropriate field.

The table below contains details of the request module fields to which the key-value pairs must be mapped.
Key
|
Value |
Map to Request field |
Subject
|
Sample Request
|
Subject
|
Description
|
Sample for Request from Email parser
|
Description
|
First Name
|
Robin
|
–
|
Last Name
|
Ellacot
|
–
|
Email
|
|
Email
|
Priority
|
Normal
|
–
|
Phone
|
1234567990
|
Phone
|
Preferred End Time
|
10/09/2019 12:00:PM
|
–
|
Preferred Start Time
|
10/09/2019 2:00:PM
|
–
|
Street
|
200 Dewitt Ct
|
–
|
City
|
Sacramento
|
–
|
State
|
California
|
–
|
Zip
|
95838
|
–
|
Country
|
USA
|
– |
Select fields to update
When adding a record, you can mention a value with which a particular field of the module needs to be updated. Use the symbol /to add or delete entries.
Assign the owner of the registration
You can select the owner of the registration. In Assign based on, choose a user or role and click Next. If multiple users are added, the turn-of-the-tasking method will be used.
Add approved email addresses
Create a workflow
A workflow rule must be created to update contact details in the newly created request record. To create the workflow rule:

Create a custom feature
A custom function must be created to perform the following:
- Get the coordinates of the newly created application registration.
- Look for a contact with an email address such as the newly created application registration module in the Contact module.
- If a match is found, the newly created application record will be updated with the details of the existing contact.
- If no matches are found, a new record is created in the Contact module and the newly created request record will be updated with contact details.


To receive service requests through your web channel, you can use web forms. You can create and integrate application forms into your website. The steps of creating and integrating an application form into your website are described in the sections below:
Add specific form details to your needs. In the Form Details page, add the following details and click Save:
You can generate the code for the application form. To get the code to integrate into your site: