I want strategic support.
Not all customer support requests are created in the same way.
While some complex issues require practical assistance from a customer service agent, most requests can be resolved by pointing customers to the right source of information.
That’s why FAQs were born in the first place.
In an ideal world, customers find an answer to their problem before they have to open a ticket. Open tickets cost time and money, and having to manually answer the same questions over and over again can be painful.
Zoho SalesiQ Robots is a powerful way to automate the handling of frequently asked questions and reduce the number of open tickets.
Zoho Desk simplify customer service for companies of all sizes.
Here are 10 of its customers you may know :
- Bancolombia
- Daimler AG
- Jaguar
- McAfee
- Mercedes-Benz
- National Health Service (NHS)
- Quick Response Roadside Assistance
- Rutgers University
- ST Engineering
- Tata Chemicals Limited